Refund policy
Return and Refund Policy
Last updated: March 2026
Returns
We accept returns within 30 days of the date of purchase. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Proof of purchase is required for all returns.
To initiate a return, please contact us at [your contact email] with your order number and reason for return. We will provide you with instructions on how to proceed.
Non-Returnable Items
The following items are not eligible for return:
- Downloadable or digital products
- Items marked as final sale
- Perishable goods
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7–10 business days.
Late or Missing Refunds
If you haven't received a refund yet, please check your bank account first, then contact your credit card company or bank, as processing times may vary. If you've done all of this and still have not received your refund, please contact us at [your contact email].
Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us at [your contact email].
Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Original shipping costs are non-refundable.
Contact Us
For any questions about our return and refund policy, please contact us at: Bizzpartner Online at hillyne@bizzverse.co.za and (021) 948-9989 or 083 - 5256 306 or website: bizzpartneronline.co.za